Frequently Asked Questions
Everything you need to know about shopping designer fashion at Studio DOS.
Are all items sold on Studio DOS authentic?
Yes, authenticity is our top priority. Every item listed on Studio DOS by Designer Outlet Sales undergoes a rigorous multi-point inspection process by our experts to ensure it is 100% genuine before it reaches your doorstep.
How long does shipping take and what are the costs?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 days. Shipping costs are calculated at checkout based on your location and the weight of your luxury items.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your items within 14 days of delivery, provided they are in their original condition with all Studio DOS security tags attached. Please note that some clearance items may be final sale.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For flexible payments, we also offer 'Buy Now, Pay Later' options through Klarna and Affirm in select regions.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your package in real-time.
How do I know which size to choose?
Since we stock various international designers, sizing can vary. We provide a detailed size guide on every product page and include specific measurements in the description to help you find the perfect fit.